Support
A real person reads every message. Expect a reply within two business days.
To help us answer quickly, include your device, your operating-system version, your Rose of Jericho app version, and what happened.
Rose of Jericho cannot help in an emergency. If you or someone else is in danger or needs urgent medical care, call your local emergency number now.
Common questions
How do I export my data?
Write to [email protected] and we will send you a complete copy of your entries in a machine-readable file — within thirty days, usually much faster. When the app launches, export will also live directly in Settings.
How do I delete my account?
Write to [email protected] from the email address on your account and we will delete your account and everything in it — permanently, across all of our systems. Deletion cannot be undone, so ask for an export first if you want to keep a copy. When the app launches, account deletion will also live directly in Settings.
How do I cancel a subscription?
Subscriptions are billed by Apple or Google, not by us, so we cannot cancel one for you. On iPhone or iPad, cancel in the Settings app under your name, then Subscriptions. On Android, cancel in the Google Play app under Payments & subscriptions. Your access continues until the current period ends.
Do the Scripture features cost money?
No. The daily anchor, prayers, and affirmations are free and always will be. They are never placed behind a subscription.
Does the app interpret my lab results?
No. Rose of Jericho lets you record lab values so you can keep them in one place and notice change over time. It does not read, score, or interpret results, and it does not tell you what they mean. Review results with a qualified health professional.
How do I report a bug?
Email the address above with a short description of what you expected, what happened instead, and the steps that led to it. Your device, OS version, and app version help us reproduce the problem. A screenshot is welcome when it is safe to share.
Data requests
For access, correction, deletion, and export requests, write to [email protected] and we will respond within a reasonable time. See Your Data for a plain-language summary of what is stored.